Cancellation

Cancellation Policy
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day  .
To exercise your right of withdrawal, you must contact us (   You can inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You can use the attached sample withdrawal form for this purpose, but it is not mandatory.
To maintain the cancellation period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the cancellation period expires.
Consequences of Withdrawal
If you revoke this contract, we will refund you all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received your notice of revocation of this contract. For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund. 
Design Guidelines:
Insert one of the following text modules in quotation marks:
a)
In the case of a service contract or a contract for the supply of water, gas, or electricity, when they are not offered for sale in a limited volume or in a specific quantity, of district heating or of digital content that is not delivered on a physical data carrier: "of the conclusion of the contract."
b)
In the case of a purchase contract: ", in which you or a third party named by you, who is not the carrier, have taken possession of the goods."
c)
In the case of a contract for multiple goods that the consumer has ordered as part of a single order and that are delivered separately: ", at which you or a third party designated by you, who is not the carrier, has taken possession of the last good."
d)
In the case of a contract for the delivery of goods in several partial shipments or pieces: ", at which you or a third party designated by you, who is not the carrier, have taken possession of the last partial shipment or the last piece."
e)
in the case of a contract for the regular delivery of goods over a specified period: ", on which you or a third party designated by you, who is not the carrier, have taken possession of the first goods."
Add your name, address, phone number, and email address.
If you give the consumer the option to fill out and submit the information about their cancellation of the contract electronically on your website, please include the following: "You can also electronically fill out and submit the sample cancellation form or another clear declaration on our website [insert internet address]. If you make use of this option, we will promptly send you a confirmation of the receipt of such cancellation (e.g., by email)."
In the case of purchase contracts where you have not offered to collect the goods yourself in the event of a cancellation, please include the following: "We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier date."
If the consumer has received goods in connection with the contract:
a)
Add a:
–
"We pick up the goods." or
–
"You must return the goods immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract, to ... us or to [here, if applicable, insert the name and address of the person authorized by you to receive the goods]. The deadline is met if you send the goods before the fourteen-day period has expired."
b)
add:
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“We cover the costs of returning the goods.”;
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“You bear the direct costs of returning the goods.”
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If you do not offer to bear the costs of returning the goods in a distance selling contract, and the goods cannot normally be returned by post due to their nature: "You bear the direct costs of returning the goods amounting to ... EUR [insert amount].", or, if the costs cannot reasonably be calculated in advance: "You bear the direct costs of returning the goods. The costs are estimated to be no more than approximately ... EUR [insert amount]." or
–
If the goods cannot normally be returned by post due to their nature and were delivered to the consumer's home at the time of the conclusion of the contract: "We will collect the goods at our expense." and
c)
You only have to compensate for any loss in value of the goods if this loss in value is due to handling that is not necessary for the examination of the nature, characteristics, and functioning of the goods.
In the case of a contract for the provision of services or the supply of water, gas, or electricity, when they are not offered for sale in a limited volume or in a specific quantity, or for district heating, please add the following: "If you have requested that the services or supply of water/gas/electricity/district heating [delete as applicable] should begin during the withdrawal period, you must pay us a reasonable amount that corresponds to the proportion of services already provided up to the point at which you inform us of the exercise of the right of withdrawal regarding this contract compared to the total scope of services provided for in the contract."