Terms and Conditions

(As of January 1, 2023)

1. Scope of Application
2. Contract partner
3. Conclusion of contract
4. Right of Withdrawal
5. Prices and Shipping Costs
6. Delivery
7. Payment
8. Retention of title
9. Warranty for defects in goods
10. Dispute Resolution

Terms and Conditions

1. Scope of Application

For all deliveries from Mardonkenia (hereinafter referred to as Mardonkenia) to consumers, these General Terms and Conditions (GTC) apply.
Consumer is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity.

2. Contract partner

The purchase contract is concluded with Mardonkenia, Owner: Carsten Starke, Kisumu in Kenya

3. Conclusion of contract

3.1. The presentation of the products in the online store does not constitute a legally binding offer, but merely an invitation to order.

3.2. Through clicking the button [Buy/Order for a fee], you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending an order confirmation via email immediately after receiving your order.

4. Right of Withdrawal

4.1. If you are a consumer (i.e., a natural person who places the order for a purpose that cannot be attributed to your commercial or self-employed professional activity), you have a right of withdrawal in accordance with the statutory provisions.

4.2. If you, as a consumer, exercise your right of withdrawal under section 4.1, you will have to bear the regular costs of the return shipment.

4.3. In addition, the regulations that are detailed in the following apply to the right of withdrawal.

Cancellation Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must inform us [Name of the entrepreneur, address, telephone number, and email address] by means of a clear statement (e.g., a letter sent by post or an email) about your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, which is not mandatory. You can also fill out and submit the sample withdrawal form or another clear statement electronically on our website (insert internet address). If you take advantage of this option, we will promptly send you a confirmation (e.g., by email) of the receipt of such a withdrawal.

To maintain the cancellation period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the cancellation period.

Consequences of Withdrawal

If you revoke this contract, we will refund you all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the day we receive the notification of your revocation of this contract. For this refund, we will use the same payment method you used for the original transaction, unless something else has been expressly agreed with you; in no case will you be charged any fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return the goods immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract, to us or to (here you may insert the name and address of the person authorized by you to receive the goods). The deadline is met if you send the goods before the fourteen-day period has expired.

You bear the direct costs of returning the goods.

You are only liable for any potential loss in value of the goods if this loss in value is attributable to handling them in a manner that is not necessary for checking their nature, characteristics, and functioning.

- End of the cancellation policy –

4.4. Mardonkenia informs about the sample cancellation form according to the legal regulation as follows:

Sample Withdrawal Form
(If you want to revoke the contract, please fill out this form and send it back.)

- An [here is the name, address, and email address of the entrepreneur to be inserted by the entrepreneur]:
–I/We hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
–Ordered on (*)/received on (*)
–Name of the consumer
–Address of the consumer(s)
–Signature of the consumer (only for notification on paper)
–Date __________
(*) Cross out what does not apply

5. Prices and Shipping Costs

5.1. The prices listed on the product pages include the statutory value-added tax and other price components.

5.2. In addition to the stated prices, we charge a flat rate of ____ euros per order for delivery within Germany. The shipping costs will be clearly communicated to you on the product pages, in the shopping cart system, and on the order page.

5.3. When paying by cash on delivery, an additional fee of ____ euros will be charged, which the delivery person will collect on site. No further taxes or costs will be incurred.

6. Delivery

6.1. Delivery is only within Germany with ____.

6.2. The delivery time is up to 10 days. We will indicate any differing delivery times on the respective product page.

7. Payment

7.1. Payment is made in advance.

7.2. When selecting the payment method prepayment, we will provide you with our bank details in the order confirmation and deliver the goods after payment has been received.

8. Retention of title

Until full payment is received, the goods remain our property.

9. Warranty for defects in goods

Mardonkenia is liable for material defects according to the applicable legal provisions, in particular §§ 434 ff of the German Civil Code.

10. Dispute Resolution

The EU Commission has created an online platform for the resolution of disputes. The platform serves as a point of contact for the out-of-court resolution of disputes arising from contractual obligations resulting from online purchase contracts. More information is available at the following link: http://ec.europa.eu/consumers/odr. We are willing to participate in a dispute resolution procedure before a consumer arbitration board to resolve disputes with consumers or are obliged to do so in accordance with ____ (specification of the legal norm or contractual agreement). The responsible consumer arbitration board is: Universal Arbitration Board of the Federal Center for Mediation e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de. We will participate in a dispute resolution procedure before this board to resolve the aforementioned disputes.

Alternative: The EU Commission has created an online platform for the out-of-court resolution of disputes. The platform serves as a point of contact for the extrajudicial resolution of disputes arising from contractual obligations resulting from online purchase contracts. More information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obligated to participate in a dispute resolution procedure before a consumer arbitration board.